At TrendyBuy.sbs, your satisfaction is our top priority. If you’re not fully happy with your purchase, we’re here to make things right. Please read our refund policy carefully.
🛍️ Eligibility for Refunds
You may request a refund if:
- The product is damaged, defective, or incorrect upon delivery.
- The item is unused, unwashed, and in its original packaging with tags.
- The refund request is made within 7 days of receiving the order.
🚫 Non-Refundable Items
We do not accept refund requests for:
- Products purchased during clearance or sale events.
- Items that show signs of wear, use, or washing.
- Accessories (unless damaged upon arrival).
- Customized or made-to-order clothing.
🔁 Refund Process
- Email us at support@trendybuy.sbs with your order ID, reason for return, and photos (if damaged).
- Once approved, ship the product back to our return address (shared in email).
- After receiving and inspecting the item, we will initiate the refund.
💸 Refund Timeline
- Refunds will be processed to your original payment method within 5–10 business days after the product is received and verified.
🚚 Return Shipping
- Return shipping costs are the customer’s responsibility, unless the item is damaged or incorrect.
- We recommend using a trackable shipping method to ensure safe delivery.